See What Our Customers Are Saying

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From beginning to end, the purchase, and install of the wood-look ceramic tile, wast phenomenal.

Chris McKinney is super easy to work with and accommodating. Chris brought the installer to do a final review of project who had tips and suggestions regarding the project.

[Part 1]

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The floor install went smoothly. The two installers, Jason and Kevin, were very professional, and cleaned up each day before leaving. They used an array of tools and gadgets to make sure the tiles were perfect and level.
Chris even stopped by one day to check that all was going well during the install.
The timeframe they gave was dead on, even arriving early February 2, the day of the big snowstorm that closed EVERYTHING in Bloomington. Carpets Plus has met and exceeded our expectations, and we highly recommend. We will be going back for the next project of new carpeting!!!!

[Part 2]

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Cindy was amazing to work with! After she researched the flooring I requested, only to find out it is no longer produced, she worked to find us several comparable products, including ones that nearly looked identical. Then she worked with us on pricing as well as schedule. She knew what crew she wanted to install our flooring--one that was well versed in the product and could accommodate our tight timeline. Mario, the installation team lead, was super as well. Excellent customer service all around!

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We've worked with CarpetsPlus of Bloomington for several flooring projects in our home, the latest being hardwood flooring in our dining room and entry way. We've been very pleased with each project. Cindy is terrific to work with, she's very helpful in providing guidance to make the right selection. Installers Jason and Kevin completed our last two projects and did an awesome job. We definitely recommend CarpetsPlus of Bloomington!

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Very grateful for the service you provided for a friend of our family who would be coming home to recover from a stroke. They were needing new flooring in their basement prior to coming home which was needed within a few days and asked my husband to help . Your employee , Cindy, was so helpful and made it happen for them. They were so happy , grateful and thankful for your excellent ( beyond expectations) customer service and the work was completed so perfectly and just in time.
It still brings tears to my eyes! Just wanted to say “ Thank you”!

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10/10, would use again and recommend. Their pricing was reasonable, and the carpet looks great. Carrie was very knowledgeable and easy to work with, and was able to get everything completed very quickly.

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Thank you Terry for all your work you put in on my flooring. Great installer, great service. What a difference it made. Thanks again. I will definitely come back.

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It was a great experience! Chris and the team were patient while I found the right floors, professional and timely. The whole process and turnaround was quick and smooth! Highly recommend.

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Excellent! Excellent! Excellent! Service, Product, Installation all Excellent! I had a house on the market in Bloomington and had accepted an offer, there were several things I had to address from the inspection. One item was the kitchen faucet. I turned the shut off valve under the sink off, took a look at the faucet and decided I would come back next Saturday to replace the faucet. I came back the next Saturday and the shut off valve had dripped for 7 days destroying the kitchen floor! I had 9 days till closing! I called Jim Brown at Carpets Plus, explained my situation. He had a nice cherry manufactured hardwood in stock, gave me a great price, and had his guys install it that same week. WOW! They bailed me out big time, put in a great product at a great price and we sold the house as scheduled! Thank you to Carpets Plus Team!

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Highly recommend CarpetsPlus! We have used CarpetsPlus now a couple of times and continue to be incredibly happy. Carrie really took the time to understand the style of our home, what I was looking for, explain all the different options and help find the perfect match. The product selection, product expertise, and professional customer service we experienced from start to finish was excellent. Thank you CarpetsPlus! We will definitely be back!

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I had a very mixed experience with CarpetsPlus in Bloomington. The sale rep I worked with was very responsive and my carpet was installed in less than a week, with that said the installation did not go as expected. The carpet I selected in the showroom was not the carpet that was installed. Because we are selling this home and busy trying to get everything done we didn't spend the time we should have double checking everything the sales rep told us. A word of warning make sure you double check everything, mistakes do happen. Our sales rep did come to our home while the installers were there and agreed the carpet installed didn't match what we chose.

[Part 1]

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We ended up receiving what amounted to an 8% discount, although I don't believe the quality of the carpet that was installed was the same as what we selected. Chris was not our sales rep, but did his best to assist us when we came into the store to address the problem. He was very empathetic to what happened was genuinely concerned about making sure we were happy. We will use CarpetsPlus in the future because of they handled our problem, but will do a better job ourselves double checking everything before walking out of the store. Steve Hayes was super easy to work with, and we are very happy with the carpet and installation. Thanks for a positive and painless experience!

[Part 2]

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We had almost our entire house carpeted other than the wood floors and we've had the best and I mean BEST professional installers and the most professional woman we worked with was Cindy. She was absolutely amazing! Cindy took the time to work on proposals for us, and always followed through. We are so incredibly happy and will definitely be referring anyone we know !! Thank you Cindy and you're amazing team!!!!

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We had a very positive experience with Carpet Plus. Chris was incredibly patient and helpful to us when picking out the flooring, scheduling, and having it installed. If we had any questions or concerns he returned our calls immediately. We are very happy with our flooring in both bathrooms. Thank you so much Chris.

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There is a reason this is the highest rated flooring store in Bloomington Normal. Chris was fantastic to work with in picking out laminate and carpet for my parent's new home. Not only that, but the contractors that CarpetsPlus team with do a wonderful job. They're friendly, courteous, show up on time, and finish work within the timeframe promised. Extremely happy with the whole experience, and I can't wait to order new flooring for my own home next. Thanks again Chris, you'll be hearing from me soon!

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Carrie at Carpets plus was awesome to work with. She delivered A+ customer service. She made sure our products were ordered in time for installation and scheduled to install which allowed our project to stay on schedule. She also offers great style and design opinions which helps take the pressure off of all the choices. Highly recommend!

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Huge shout out to Carrie for helping us with our flooring needs. She was super professional and took the time to understand what our needs were, and then made sure they were taken care of. She was very responsive and you could tell she took pride in her work. Our project turned out better than we could imagine and Carpets plus and Carrie made it possible. Thanks guys. We will be calling you soon when we start our next project. The store was amazing and the people were helpful and kind

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Carrie went above and beyond to help us update our new home prior to us moving in. She was very knowledgeable and helped us choose new laminate, carpet and granite countertop to match the current color scheme. The installation team done an awesome job and we are very happy with everything. Thank you Carrie and Carpets Plus! Would definitely recommend!

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We have used Carpets Plus for all of our flooring needs for years. Most recently we worked with Carrie to purchase hardwood flooring, carpet and tile for a total renovation of our home. The service and support we received from start to finish was fantastic. Carrie's help was invaluable when trying to make product decisions - she provided wonderful suggestions, gave us so many options and really took the time to get to know our style and what we were trying to achieve. Her creative support was spot on and we are thrilled with the end result. Carrie was with us the entire way and monitored everything to be sure we were satisfied.

[Part 1]

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Customer service at Carpets Plus makes this business stand out from other similar businesses in the area.
In addition, when it came time to install the flooring, the installers provided by Carpets Plus did quality and dependable work.
Carpets plus has a huge selection of products with fair prices and excellent service. We've been very pleased from start to finish and highly recommend Carpets Plus.Like

[Part 2]

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Great products and excellent sales people. Esau's installation crew did an amazing job! Couldn't be happier with the entire process!

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Carrie was awesome! We needed new carpet last minute & she made sure we got it. In under a week I had picked new carpet, she came to measure, and then they came to install. Even the installation people were very kind & respectful. I will definitely recommend this business to friends & family & we will use them again for any new flooring we need. Thank you guys for your awesome service & a special thanks to Carrie :)

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Carpets Plus replaced all of the carpet in our home recently. From first contact to the last piece of carpet installed, the team at Carpets Plus was great. Jenny took time to assist with carpet choice, kept us informed along the way, checked on the installation while in process and followed up frequently. We had some issues (not the fault of Carpets Plus) which were handled efficiently and professionally. Highly recommend.

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I can't say enough good things about working with Carrie and CarpetsPlus. From the moment I walked into the store to the final installation of my carpet, Carrie kept me informed and was always willing to answer any questions I had. The installers were courteous and professional. Such a great experience - Highly recommended!

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HIGHLY RECOMMENDED, PROFESSIONAL, RELIABLE, AND GREAT PEOPLE TO WORK WITH.
I was referred to Carpet Plus Colortile for a time-sensitive, unexpected, and somewhat complicated project. I contacted the owner, Jim Brown, and he worked closely with me at every stage of the project. On the morning of the install, I decided to replace the carpet in an additional room and Jim was able to accommodate on a very short notice. The install team members were professional, courteous, and friendly. They arrived on time and did a great job with the install. Big thank you to Jim and his team!

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Highly recommend, only place we get our flooring from. Great experience from start to finish and willing to work one on one with you so your project is exactly what you envisioned and more. Ask for Carrie, she’s got the eye for design to help you!

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Excellent customer service and quality work. I spent so much time trying to get someone from other carpet stores to call me back only to have them not show up when they were finally scheduled to install the carpet. A friend suggested CarpetsPlus and I can see why. They made the experience quick, easy and stress free. Will definitely be using them for future projects.

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My wife and I were very pleased with Carpets Plus handling of a problem due to Armstrong flooring that we had them install. The product was defective and separated within a month of installation.Carpets Plus sales man was able to get Armstrong to refund the money and we were able to pick an new product from another manufactures products and have it installed by Carpets Plus at no cost to us. The installers Carpets Plus utilized were able to tear out the old flooring and install the new in a very short period of time reducing the inconvenience to us. We have purchased from Carpets Plus in the past and have always been pleased with the results. I would recommend Carpets Plus to friends and family.

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Jenny Camp has been excellent to work with. The customer service and attention to detail she provided us is second to none. We have done a couple of wood flooring projects through them and would highly recommend CarpetsPlus for your next project. Ask for Jenny she is awesome to work with!

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We have had 2 different jobs done with Carpets Plus Colortile. The process from start to finish was seamless. The sales team was knowledgeable and the install team was professional and courteous. We will definitely do business with them again.

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We worked with Carrie and she did a great job of simplifying the process and matching us with exactly what we were looking for. Install went great and the whole team was easy to work with. Definitely recommended and will definitely work with them in the future!

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The top notch products and customer service this business provides is simply the best! And it's delivered from the sales staff to the warehouse guy to the installers. Very impressed with the my carpet and wood and would definitely recommend.

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Carpets Plus of Bloomington is the very best place to shop for your carpet and hardwood flooring. Their staff is very knowledgeable, capable, professional, friendly, and easy to schedule. They have the best and most beautiful colors of carpet and they match their hardwood floor to the existing hardwood of your home. Their price is very reasonable!! When I have flooring needs again, I will immediately call Carpets Plus of Bloomington because I know I'll be totally happy with the results.

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Jim and his team installed some flooring at my business and they did a fantastic job! The follow through, tear out, installation, and service after the sale cannot be beat! I will definitely use Carpets Plus again and tell my friends to do the same.

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The easiest home repair we have ever done. Chris was our salesman and Esau's team installed our floor. Excellent service from each. We love our new floor!

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Was very nice but their expertise is lacking. They did my floor 2 years ago and it is not doing well because they did not understand how the floor would ride over the underfloor. It is buckling and breaking because it does not have enough support. They will not take responsibility for it and it is going to be my expense to fix. If they had understood and picked a floor that worked better on my underfloor all would have been ok.

Update-Owner called me and wants to fix the issue. Was very supportive and listened to what I was saying. Was responsive to the problem and came up with a solution that I feel will work,

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Owner Jim was great! Easy to do business with and delivered as promised. Him partnered with 3-D Custom Home was a great experience. Highly recommend both for remodels or new construction. Thanks again for the great experience!

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What a great company to do business with! We enjoyed working with Terry and our installers, Jason and Kevin were amazing. We were impressed with the professionalism and the service we received. We highly recommend this business as they provide what they promise!

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Carrie was awesome through the whole process of updating different rooms in our house! Our floors look great and she really listened to what we wanted and needed for our lifestyle.

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Chris was great to work with. He even came out and meet the installers the first day. The installers were great and did a great job

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I LOVE this store! The owners Jim & Carrie Brown and the staff are incredibly helpful and patient. The selection is awesome and not overwhelming. We bought everything from them when we built our home and I also go to them for investment property flooring. I’m a loyal customer for life.

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Have done several successful projects with CarpetsPlus. Lots of options and plenty of support in selecting products. Ask for Jason to do your install.

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Carpet plus is the real deal from sales all of the way to their installers. Great quality and a real pleasure doing business with these guys. Highly recommend them for all of your flooring needs.Like

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Highly recommended! Great service overall. Carrie was very patient throughout a long selection process. Installation was well done and their clean up was exceptional.

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Excellent company to work with. Carrie is amazing; very helpful and professional. Highly recommend them for your next flooring needs.

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Thank you for the wonderful customer service recently received. It’s easy when things are going well but the true test of the integrity in a business arises when a problem manifests. Your company and the managers rose to the occasion and we thank you!

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I have recently started buying all my carpet through Jim and Carrie. Start to finish through install they are a top shelf company.

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Jim and Carrie were awesome. Installers did a great job and were on time and professional. Carpet looks GREAT

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Great Experience! Very helpful making it a very easy process to get flooring picked out, measured and installed. Highly recommend

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Love my new carpet..........we had 5 large rooms done.......including tile and carpet. The installers were so efficient , helpful, and through.........

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Extremely detailed, great quality, excellent price and service. I will continue to use Carpets Plus in the future.

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This place is amazing! High quality products and incredibly knowledgeable staff! The owners are usually there too which is really handy. It's a one stop shop, seriously!

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This place is Amazing. Great products at great prices and the owners and staff are fantastic to work with. Don’t waste your time going anywhere else.

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Excellent service. Excellent product. Excellent installation.

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Barry has been wonderful to work with.

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Great price excellent services